The restaurant owner or the floor manager should follow the following basic guidelines when they receive an online order from their fax machine:
1) The employee who picked up the fax order should sign his or her name immediately on the received fax
2) The employee should call the customer immediately to confirm the total number of items and tell when the food is ready
3) The employee should make a note on the received fax if there is anything special after talking with the customer on the phone.
If the restaurant receives the fax for delivery, but the time of delivery is not in the restaurant’s working hours, the employee should call the customer immediately to notify the customer, and see what the customer wants to do.
If the restaurant receives two duplicate copies of the fax, the employee should call the customer back immidiately to make sure that what the customer wants, in case this is simply a mistake by the customer by submitting the request twice.
If there is anything in question for the online order, call the customer immediately.
If there is any technical issue, please send email to YummyOrder support line: YummyOrder@yahoo.com.
Remember: always call the customer immediately !
